Frequently Asked Questions

See our frequently asked questions however if you have additional inquiries please fill out our contact form and we will get back to you!

How do I apply for an apartment?

You may apply online by visiting livevieracoolsprings.com. Please contact the leasing office for additional questions.

What is the length of the lease?

Available lease terms offered at this community are 6–15 months.

Are short-term leases available?

No. Our community does not offer short-term leases. Please contact the leasing office for more information.

What happens if I need to break the lease early?

Please contact the leasing office to discuss early lease termination.

Is renter’s insurance required?

Yes, renter’s insurance is required. For details, please contact our leasing office.

How much notice is needed before moving out?

All leases require a 60-day notice to vacate. Please contact the leasing office for additional questions.

What utility companies do you use?

Our community utilizes Conservice for water and MTE for electric. Residents are responsible for setting up electric service with MTE prior to move-in.

What Cable/Internet Providers are available?

The following Cable/Internet providers are available at our community: Xfinity. For more information, please contact the leasing office.

When is rent due and how do I pay?

Rent is due on the 1st and is considered late on the 5th. You may pay your rent online by visiting our resident portal. If you have further questions, you may contact our leasing office team.

Do you give any discounts to local employers?

No, we do not offer a preferred employer discount program at this time at our community.

Does your community offer furnished apartments?

No, all apartment homes come unfurnished.

Is there in-unit laundry?

All apartment homes in the community include in-home laundry appliances. For more information regarding our apartment home features, please visit our Features & Amenities page, or contact the leasing office.

What appliances are included?

All apartment homes will include the following appliances: refrigerator, stove, dishwasher, disposal, washer and dryer. For more information regarding what is included in each apartment home, check out our Features & Amenities page.

Is there air conditioning/heating?

Yes, each apartment comes equipped with AC/heat. If you have additional questions, please contact the leasing office.

Are there ceiling fans?

Yes, ceiling fans are included in select apartment homes. For information regarding apartment home features, please visit the Features & Amenities page.

Is there parking available? Is it free or paid?

The parking options at our community include open parking without a fee, and garage spaces are available for $150 per month. Please contact the leasing office for more information regarding our parking policy.

Is there a gym, pool, or common area?

Yes, our community offers a variety of amenities for residents to enjoy, including a 24-hour fitness center, yoga room, pet spa, dog parks, tennis and pickleball court, playground, picnic pavilion, and swimming pools. Please contact the leasing office for more information.

Can I rent out amenity spaces for private events?

Our community offers a rentable amenity space for residents. Please contact the leasing center for more information about rates and availability.

Are pets allowed? If so, are there breed or size restrictions?

We are a pet-friendly community; breed restrictions and additional fees may apply. For more information regarding associated costs and breed restrictions, please review our pet policy or contact the leasing office.

Are there EV charging stations?

Unfortunately, at this time we do not offer EV charging stations as an amenity in our community.

Are there grocery stores, restaurants, or schools nearby?

Yes, our community is conveniently located near grocery stores including Whole Foods Market, Sprouts Farmers Market, Trader Joe’s, Aldi, Publix, and Kroger; many restaurants and shopping options including CoolSprings Galleria and The Factory at Franklin; and Franklin Special District schools. Please contact the leasing office for more information.

What is the roommate policy?

All individuals 18 years of age or older are required to complete an application, receive approval, and be listed on the lease. Additional information is available within our leasing portal.

Is there a maximum number of occupants?

The maximum number of occupants per apartment is two people per bedroom, plus one child up to 24 months old. More information is available in the leasing portal.

Can guests stay over, and for how long?

Guests may visit for up to 7 consecutive days. For restrictions, please consult your lease agreement or speak with the leasing office.

Is there guest parking available?

Guest parking is available at the community. Contact the leasing office for more information about the guest parking policy.

Who manages this community?

This community is professionally managed by Willow Bridge Property Company, a full-service multifamily real estate management and development company founded in 1965.

Is there a resident referral program?

Friends make the best neighbors! Our community offers a $500 referral bonus for eligible resident referrals. See a team member for more details.

What is the smoking policy?

Our community and apartment homes are smoke-free.

Do you host resident events? If so, what types?

Yes, the community hosts resident events such as field day, paint parties, hot chocolate bars, grilled cheese nights, Halloween candy on-the-go, holiday decorating with cookies, and more.